Telecom Toolbox is a useful online resource for Vocational Rehabilitation counselors who want to increase communication with people who live far away from services.
Telecom Toolbox provides an overview of telecommunication tools including email, texting and video chat as well as best practices for using them. Telecom Toolbox also reviews the problems and concerns that come with using these communication methods and suggests solutions to protect client privacy and promote effective online interactions, ensuring that consumers get the best services possible, even at a distance.
For example, consumers may be isolated from services for a number of reasons. Sometimes they live in a rural area and the distance is too far to travel. Sometimes consumers are place bound due to a lack of transportation or a disability issue. Using email and other telecommunication technologies may help these underserved consumers get the help they need even when they can’t get to an appointment.
Some things to consider when thinking about using telecommunication technologies to serve consumers is whether or not they have access to a computer and whether or not they feel comfortable using email, or other distance method, for communicating. Additionally, because email and other telecommunication technologies are usually text-based, making certain client privacy is protected is important. Telecom Toolbox offers information to help ensure client privacy so that telecommunication is a safe, viable option for providing services.